Communication in Business: Emails

Gmail Email. Image credit play.google.com

• Refers to electronic messages send from one computer/smart device to another
• It takes place on the internet
• Both the user and the sender have an address in the form of [email protected]
• The sender can send messages to groups of people at the same time
• The sender can also send the same message to a large group of people
• It allows people to send and receive documents and files as email attachments

Advantages

• The message is send instantly
• It is not limited by geographical location of the sender and receiver
• It is a relatively cheap means of communication
• Messages are quickly delivered to recepients
• The same message can be send to a lot of people at the same time allowing for quick dissemination of information
• Documents and files can be send and received as email attachments
• Can include hyperlinks for reference and further research
• There is easy reference as it is a written form of communication
• Messages can be easily sorted and categorised

Disadvantages

• The recipient and receiver need an internet connection
• Equipment to use such as smartphones and computers can be expensive
• There is danger of phising and scams
• Money and resources are spent fighting spam
• Introduce a potential security hole within the organisation
• Can be hacked and leaked exposing archives of confidential conversations that could be detrimental to the organisation
• There is no guarantee the sent email will be read
• Legitimate mail might rejected by spam software
• Feedback is not always instantaneous
• There is no opportunity to clarify the message
• Messages can be destroyed by viruses

To access more topics go to the O Level Business Notes page